Frequently Asked Questions
Everything you need to know about shopping at Japanese Taste
Do you ship directly from Japan?
Yes, all orders are processed and shipped directly from our warehouse in Osaka, Japan, ensuring you receive authentic Japanese products.
How long does international shipping take?
Shipping times vary by destination and method. Express shipping usually takes 3-5 business days, while standard shipping can take 7-14 business days depending on customs clearance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the product price and are the responsibility of the customer. Please check your local customs policy regarding imports from Japan.
What is your return policy?
We accept returns for most unopened and unused items within 30 days of delivery. Please note that certain perishable goods and personal care items may be exempt from returns due to hygiene and safety reasons.
Are the products authentic and fresh?
Absolutely. We source our products directly from reputable Japanese manufacturers and wholesalers. We also monitor expiration dates closely to ensure you receive the highest quality items.